Customer reviews of Cars Direct

By Phillip Lewis F on 09 February 2020 | Verified purchase

Brilliant customer service car is running perfect 10/10 all around

Reply from Cars Direct on 10/02/20

Thank you

By Claudia G on 03 February 2020 | Verified purchase

I have been looking for a while for a second hand small automatic car and my husband found one at Cars Direct. I am very happy with the purchase of my car and I found at Cars Direct an excellent and swift service with good communication.

Reply from Cars Direct on 03/02/20

Thank you. Glad you are Happy with your purchase

By Jacques C on 27 January 2020 | Verified purchase

I found the entire process very easy, very friendly and professional staff. I purchased a 07 reg VW for running around for work since I visit customers at home. I even received a 3 months warranty and 12 months of free roadside assistance from RAC. The lovely guy went above and beyond to answer all my very many questions, nothing was too much trouble even after I drove the car away. I loved this car and the car gave me no trouble at all so far. I would absolutely recommend and when the need arises I will definitely be a returning customer.

Reply from Cars Direct on 27/01/20

Thank you. Appreciate the kind words. Hope you enjoy your new car.

By Mumin I on 25 January 2020 | Verified purchase

Me and my brother went to cars direct from Oldham purely from reading fantastic reviews from customers. As soon as we arrived they made us feel so welcome we knew this guy knew what he was talking about. We chose the Audi A4 and he showed us all the paperwork and service relating to the vehicle and also gave us the keys to inspect the car. I wasn’t made to feel rushed and was genuinely happy with what I saw. We negotiated a price both parties were happy with. And within an hour I was on the road back to Oldham with the car. Owner customer service was excellent and his passion for his business was there for all to see. He also put in a 3 month rac gold warranty and 12 months breakdown cover for free to ease our minds. Also the whole establishment was nice and clean. The vehicle was missing a part and was told he’d post it as soon as he has it and true to his words he had. I would highly recommend people to visit his place you’d come out of that place happy like me. Thank you.

Reply from Cars Direct on 25/01/20

Thank you for the Kind words. Hope you Enjoy your New Car

By Rifa B on 19 January 2020 | Verified purchase

I purchased a VW golf not so long ago from Cars Direct. I cannot stress how happy I am with my purchase along with the service I received. Arif the owner went over and beyond expectations. I have purchased many cars in the past from reputable main dealers and nothing has compared to how I was looked after from the moment I stepped foot by accident on the small courtyard. If you are looking for a GOOD reliable second hand car, come and give these guys a try they will certainly look after you and be upfront about the car in question. Keep up the good work and all the best.

Reply from Cars Direct on 19/01/20

Thank you so much. Hope you enjoy your new car

By Kirsty B on 18 January 2020 | Verified purchase

A lovely genuine guy, really helpful, absolutely love my car, he even phoned me up a week later to make sure everything ok with my car. Highly recommended!!

Reply from Cars Direct on 20/01/20

Thank you for the review. Hope you enjoy your new car

By Hamed A on 18 January 2020 | Verified purchase

Great choice of cars, no pressure sales left me to view cars on my own accord thanks again.

Reply from Cars Direct on 20/01/20

Thank you

By Liam J on 18 January 2020 | Verified purchase

bought a car from cars direct. I am very happy with my purchase. will recommend to family and friends

Reply from Cars Direct on 19/01/20

Many thanks for your review, glad to hear you are happy with your new car

By Manish Kumar S on 18 January 2020 | Verified purchase

This is the first time I was buying a used car and I was really nervous because you never know the true condition of the car just by looking at it or test driving unless you are technical and know what all things need to check. I zeroed down on 2 cars, booked an appointment with Cars Direct and was able to get a time slot for the same day. On arriving at the office, I was greeted and shown around the cars. As promised, I was given test drive for both cars, the owner was friendly and helped me with all my queries. I bought Toyota Aygo at the end of my appointment. It came with a 3 month RAC warranty and 12 month breakdown cover, its been nearly a month now and the car has not given me any problem. I am a happy customer and would recommend the company to all my friends.

Reply from Cars Direct on 19/01/20

Hi Manish, thank you for your kind words, i am glad that you are pleased with your new car. if we can be of anymore help in the near future please dont hesitate to call. Kind regards. Cars Direct

By Ovais A on 17 January 2020 | Verified purchase

Terrible experience stressful cars direct doesn't no the meaning of telling the truth Be very very careful when purchasing a vehicle from this dealer read the RAC warranty I didn't cost me when the vw polo I purchased from cars direct broke down 3 weeks later EGR valve £748 I managed to get £370 from dealer that was a mission believe me Very very bad customer service will not recommend this garage to any of my friends or family

Reply from Cars Direct on 23/01/20

Thank you for taking the time to provide me with this review, i am confident that i have done everything possible to resolve this situation. Tried helping you out in every way possible, when your Car broke down after 3 weeks you rang me up.I told you at that point dont worry, it Has a RAC Warranty on there, then i sent you an address of a garage to take the car down to, you ended up at the wrong garage of your own mistake, Yes they Diagnosed the Car as a EGR Valve which yes was not covered under the Warranty, due to the car that you bought had 139,000 miles on the clock. The total cost for that was £370 including parts and labour if you had taken it to my garage, but you took it to a garage of your own choice which ripped you off by £748 I did my part and transferred you the £370 without any hesitation as a good will gesture. I always try my Best to keep my Customers Happy