Customer reviews of Cars Direct

By Manish Kumar S on 18 January 2020 | Verified purchase

This is the first time I was buying a used car and I was really nervous because you never know the true condition of the car just by looking at it or test driving unless you are technical and know what all things need to check. I zeroed down on 2 cars, booked an appointment with Cars Direct and was able to get a time slot for the same day. On arriving at the office, I was greeted and shown around the cars. As promised, I was given test drive for both cars, the owner was friendly and helped me with all my queries. I bought Toyota Aygo at the end of my appointment. It came with a 3 month RAC warranty and 12 month breakdown cover, its been nearly a month now and the car has not given me any problem. I am a happy customer and would recommend the company to all my friends.

Reply from Cars Direct on 19/01/20

Hi Manish, thank you for your kind words, i am glad that you are pleased with your new car. if we can be of anymore help in the near future please dont hesitate to call. Kind regards. Cars Direct

By Ovais A on 17 January 2020 | Verified purchase

Terrible experience stressful cars direct doesn't no the meaning of telling the truth Be very very careful when purchasing a vehicle from this dealer read the RAC warranty I didn't cost me when the vw polo I purchased from cars direct broke down 3 weeks later EGR valve £748 I managed to get £370 from dealer that was a mission believe me Very very bad customer service will not recommend this garage to any of my friends or family

Reply from Cars Direct on 23/01/20

Thank you for taking the time to provide me with this review, i am confident that i have done everything possible to resolve this situation. Tried helping you out in every way possible, when your Car broke down after 3 weeks you rang me up.I told you at that point dont worry, it Has a RAC Warranty on there, then i sent you an address of a garage to take the car down to, you ended up at the wrong garage of your own mistake, Yes they Diagnosed the Car as a EGR Valve which yes was not covered under the Warranty, due to the car that you bought had 139,000 miles on the clock. The total cost for that was £370 including parts and labour if you had taken it to my garage, but you took it to a garage of your own choice which ripped you off by £748 I did my part and transferred you the £370 without any hesitation as a good will gesture. I always try my Best to keep my Customers Happy

By Stuart A on 16 December 2019 | Verified purchase

Cars Direct provided a good family service, I had already decided the car I wanted and arranging to take it for a test drive was no problem. There was one minor issue with the vehicle which was sorted quickly. The delivery was swift only the day after the purchase.

By Okhae Adeoye A on 08 December 2019 | Verified purchase

I met with the dealer, a friendly guy. The car was being washed and prepared for me as I was driving it a long distance that. We had a bit of chat and everything was done quick and easy. Even after I left the lot, he kept in touch. I really enjoyed my experience and I walked away feeling it was a good deal.

By Lauren S on 28 November 2019 | Verified purchase

We have just purchased our 2nd car from this company and wouldn't go anywhere else. Excellent service, very prompt communication and has gone over and above to makesure the car we wanted was ready for when we needed it. We will highly recommend this garage to our friends and family.

Reply from Cars Direct on 28/11/19

Thanks Lauren

By Jane Q on 21 November 2019 | Verified purchase

Nothing was to much, made me feel like he cared about what he was selling and not just after my money!!!

By Jane Q on 21 November 2019 | Verified purchase

Very good, nothing was to much. Would recommend this garage just wish there was one like this where I live in Derbyshire!!!

By William Paul E on 17 November 2019 | Verified purchase

Really good experience, no hassling or pushy sales techniques. Pleased with the purchase at very reasonable price.

By Shawn L on 17 November 2019 | Verified purchase

Worked quickly to sort out my car friendly service top man

By Simon S on 14 November 2019 | Verified purchase

I saw the car I wanted to purchase online but I wasn't available to view for a few days. I agreed to purchase the car on the basis that a few items would be addressed and if I wasn't happy I would receive a refund. When the day came to collect the car I was very impressed with the work done. I have now had the car for a couple of weeks and although there have been one or two minor issues, the seller has been readily contactable and he even offered to refund half the cost of a new battery once I told him I had to change it. A trustworthy and decent chap to deal with has been my experience.

Reply from Cars Direct on 14/11/19

Thank You Simon